The first 5G telecommunications network, Airtel Uganda, has introduced a feature on the MyAirtel App called Data Usage Manager, which allows users to see how much data is used on their devices and by which applications. This is a significant step toward addressing customer concerns regarding their internet utilization. At the Airtel Head Office on Clement Hill Road, the innovation was introduced by Manoj Murali, Managing Director of Airtel Uganda, and Michael Bamwesigye, Head of Information Technology and Security, Uganda Communications Commission.
“The Data Usage Manager is just one way we’re committed to providing you with the tools and information you need to get the most out of your Airtel Uganda experience,” Manoj said in remarks to guests at the launch. He continued, “In the current digital age, data is essential for promoting economic growth, communication, education, health, and general access to essential services.” We are honored to be a key player in determining Uganda’s digital future as the country’s first 5G network and top telecom supplier.
Telecommunications businesses and major industry players have been charged with meeting the increasing demand for fast, dependable internet access and smartphones due to the expanding global digital landscape. The UCC Market Report for June 2023 FY 4Q 2022/23 states that, with smartphones accounting for 99% of all new connections across mobile phones and other mobile internet devices, the spread of smartphones continues to be the primary driver of internet adoption in the nation.
According to the data, there was a 7 million rise in mobile internet subscriptions from 11.8 million in March 2023 to 12.5 million in June 2023. Since the majority of users utilize the service for business, education, and entertainment among other purposes, telecom operators must become more accountable for the growing amount of data they sell to their consumers and ensure that they get value for their money.
At the function, UCC’s Head of Information Technology and Security, Michael Bamwesigye, praised Airtel Uganda for taking the initiative to resolve customer concerns about mobile data consumption. “We at the Commission are excited about this launch and believe it demonstrates Airtel Uganda’s commitment to listening to its customers and the ongoing public outcry, particularly regarding data usage,” he stated. You’ve probably noticed that everyone on social media is always complaining about how quickly their data is running out and how it’s being exploited.
“This is a positive move, and I think it will have a significant impact on enhancing both the customer experience and the customer journey on Airtel Uganda’s platform and services. We hereby commend you and express our gratitude for paying attention to what customers are saying, hearing their cries, and acting accordingly. Bamwesigye came to an end.
